Client tracking enables us
quickly to pinpoint any Portman travellers who could be affected by
sudden events.
As soon as we hear about an incident, our Management Information
department will search its database to identify travellers who are
likely to be in the incident area, or affected by the aftermath. If
the incident occurs outside normal working hours, the Portman24
team will launch the search and start the communication
process.
Once we have a listing of passengers involved, we communicate the
information to clients by e-mail and phone. Or, if your company
prefers, we can forward the relevant information to your IT
department for posting onto the company intranet.
Whichever communication process is adopted, our consultants will
prioritise their response and use their professional skills to
extricate your travellers as rapidly as possible.
TravelAlert24 automatically distributes breaking country-specific
news that has a potential impact on our customers' travel plans.
It's an e-mail based service that is delivered to a central source
in your company for onward distribution to individual
travellers.
TravelAlert24 is a real-time feed that operates 24 hours a day, 7
days a week, and can be customised to filter information to ensure
that it's actually pertinent to customers' needs.